Hi there,
Thank you very much for sharing your detailed feedback. We’re pleased to hear that you’re enjoying the excellent water quality and clarity—providing clean, great-tasting water is exactly what we aim to deliver.
With regard to the setup instructions, we would like to clarify that detailed guidance for installation and priming is available on our website through step-by-step videos. That said, we truly appreciate your feedback and will take it seriously as part of our ongoing efforts to enhance clarity and ease of use.
Concerning the POSTreat Fluoride Removal Filter Cartridge, while it does occupy space in the lower chamber, it does not impact filtration performance. All water poured into the upper chamber is filtered as intended. Should you wish to upgrade to a larger system for added capacity, please contact us via email and we will be happy to assist.
Regarding the stainless steel tap, it is designed to drain most of the water efficiently. In some cases, a small amount of residual water may remain depending on placement and surface level.
Feedback like yours is invaluable and helps us continuously improve our instructions, product design, and overall customer experience.
Warm Regards
Phoenix Gravity Water Filters Team