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I have been looking at Water Filters for some months. Having tried the jugs & cartridges I realised our water could do with being filtered. After much research it came down to 2 companies Ber****ly and Phoenix. I pushed the buy it now on the Phoenix after the strength of previous reviews. And thus far we have no regrets. Our drinks taste great, and finally the water is neutral tasting as its meant to be. Highly recommend this brand of water filter.
Excellent service
Good quality product, easy set up and after 2 primings we had clear and fresh tasting water
The water is much purer and when I drink it’s much smoother in my mouth, so it shows without a filter the water is gritty with additives but we don’t know that until we know what water is like without all the junk.
The Phoenix Gravity Water Filter is an
Excellent water filter, well made and stylish, easy to assemble and to get started filtering water. The water tastes better, we have in the past used filter jugs as the water in Northampton lately has tasted OK but of late has had a slight yellow tinge, not very appealing and very unusual as the mains water has normally been of good quality and appearance.
Dear Bridget,
Thank you for your 4-star review.
We’re delighted to hear that you find the Phoenix Gravity Water Filter excellent, well-made, stylish, and easy to assemble. It’s great to know that it’s helping improve the taste and appearance of your water, especially given the recent changes in your local supply.
We truly appreciate your feedback and are glad that our filter is providing a reliable solution for clean, better-tasting water. If you have any questions or need assistance, our team is always here to help.
Kind regards,
Phoenix Gravity Water Filter Team
refill post treatment fluorid arrived swiftly and safely. loving our Phoenix water filter!
Dear Karen,
Thank you for your wonderful 5-star review.
We’re delighted to hear that your POSTreat FluoRid Media Refill arrived swiftly and safely, and that you’re loving our Phoenix Gravity Water Filter. Your satisfaction is exactly what we aim for, and it means a lot to our team.
Warm regards,
Phoenix Gravity Water Filter Team
Great water filter, I know now that I am drinking the cleanest water. Goodness knows what chemicals goes into our tap water.💧My tea tastes better🫖☕️
Dear Melanie,
Thank you very much for your 5-star review. We’re delighted to hear that you’re enjoying clean, great-tasting water and that it has made a noticeable difference to your tea as well. Providing confidence in water quality is exactly what we aim for.
We truly appreciate your support and thank you for choosing Phoenix Gravity Water Filters.
Warm regards,
Phoenix Gravity Water Filters Team
It’s is an excellent product, water is amazing clear and nice to drink, things to consider.
- preparing and setting everything up took a lot longer than expected and the guidance wasn’t very clear in pictures or videos.
- the additional fluoride filter takes up space in the lower chamber and I would have got the next size up if I realised.
-the tap position means it doesn’t drain all the water. I have to tip the unit slightly at an angle.
Hi there,
Thank you very much for sharing your detailed feedback. We’re pleased to hear that you’re enjoying the excellent water quality and clarity—providing clean, great-tasting water is exactly what we aim to deliver.
With regard to the setup instructions, we would like to clarify that detailed guidance for installation and priming is available on our website through step-by-step videos. That said, we truly appreciate your feedback and will take it seriously as part of our ongoing efforts to enhance clarity and ease of use.
Concerning the POSTreat Fluoride Removal Filter Cartridge, while it does occupy space in the lower chamber, it does not impact filtration performance. All water poured into the upper chamber is filtered as intended. Should you wish to upgrade to a larger system for added capacity, please contact us via email and we will be happy to assist.
Regarding the stainless steel tap, it is designed to drain most of the water efficiently. In some cases, a small amount of residual water may remain depending on placement and surface level.
Feedback like yours is invaluable and helps us continuously improve our instructions, product design, and overall customer experience.
Warm Regards
Phoenix Gravity Water Filters Team
I received the Phonix water filter and was very excited to try it. However, from the beginning, the water had a slimy and bitter taste. I emailed customer service three times (5 months ago) but have not received a response yet. I also tried to call them, but I couldn’t find a number, and the one I managed to locate went unanswered. I would say their customer service has been terrible with no replies at all.
I continued to use the filter, hoping that the taste would improve because it was new. While the taste did get somewhat better, I’m still unsure if it worked as advertised. Ultimately, the taste remains similar to tap water, so it’s not a good experience for us.
The Teak Wood Stand is an added bonus to the water filter. It elevates it both practically and aesthetically,
Dear Sandra,
Thank you for the fantastic 5-star review.
We’re so pleased to hear that you’re enjoying the Teak Wood Stand and that it adds both practical value and aesthetic appeal to your Phoenix Gravity Water Filter. It’s great to know it has enhanced your overall experience.
Thank you for choosing Phoenix Gravity. Your satisfaction truly means a lot to us, and we’re always here if you need any assistance.
Kind Regards
Phoenix Gravity Water Filters Team