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This depends on how many people will be using your Phoenix Gravity Water Filter, and how much water you drink! Generally, we recommend:
6-Litre - Perfect pairing, for up to 1-2 people
8-Litre - In the middle, for up to 2-4 people
12-Litre - Family friendly, for 3-4 + people
Gravity Filter:We recommend hand washing using warm soapy water and a non-abrasive cloth or sponge. Then, leave to air dry or buff with a microfiber cloth. (Don’t forget to remove your cartridges first!)
Cartridges:Wash these under cold running water only and using a mildly abrasive scourer or brush, gently massage along cartridges from mount to end only - to avoid contamination.
POSTreat:Again, use warm soapy water and a non-abrasive cloth/ sponge. Then, leave to air dry or buff with a microfiber cloth. (Don’t forget to remove the media first!)
Certainly! Our systems are designed to be extremely easy to assemble and everything you need will be included. You can do it yourself with just your hands - there’s no specialist tools, plumbers or electricians required.We include full instructions with every unit and we’re always here to help. You can contact us here.
The Phoenix Gravity is one of the most advanced filtration systems on the market. With a Phoenix Gravity System, your water is purified through two-stages of activated carbon filtration to remove 99.9% of contaminants including bacteria, parasites, cysts, pesticides, heavy metals and more. This means we can trap physical contaminants that are more than 20 times smaller than jug filters. Combined with our higher filtration contact time we are 20 times more powerful than typical jug filters and those using granular carbon.
Our stainless steel chambers not only prevent microplastics and other harmful chemicals from leaching into your water, but also hold significantly more purified water than the average jug. This makes it even easier for you to enjoy fresh, nutrient-rich hydration - whenever you need it most. Unlike Reverse Osmosis (RO) filters, the gravity system does not require electricity to run or a plumber to install - and it won’t strip your water of the healthy nutrients your body benefits from.
Yes! Phoenix Gravity Smart Carbon Cartridges are precision-engineered to work with nearly all gravity-fed water systems. They’re built for reliable performance and deliver clean, safe, great-tasting water every time.
Still have a burning question? See all our FAQs here.
Love the filter.It looks fabulous and the watertastes amazing
Dear Sue,
Thank you for your positive feedback!
We're glad to hear that you love our filter and that it has improved the taste of your water.
We appreciate your support and hope you continue to enjoy our product.
Have a great day!
Best Regards,
Rakesh
Customer Service Team | Phoenix Gravity Water Filters
+4420 8058 5660
support@phoenixwaterfilters.co.uk
https://phoenixwaterfilters.co.uk
I ordered the 2 pack that should be good for 8 months. Unfortunately what I received was only a single pack, good for 4 months. I can see how it would be confusing for someone packing the shipment as the order invoice says: 2 Pack - quantity: 1. So packing the box you see "Quantity 1", dump 1 in the box and job done.
So, my review here is only 3 star due to order accuracy. I have contacted the company and am awaiting a response (I just received the order and just reached out to them). If they make it right, I will update my review to 4 star (can't be 5 due to the hassle). If they don't make it right, then I have to lower the review as I would have paid double the price for the item.
Hi Jeffrey!
We truly appreciate your feedback and thank you for bringing this to our attention. We’re sorry to hear about the mix-up with your order and understand how frustrating that can be. We strive for accuracy, and your experience is important to us.
We're glad to hear that you’ve reached out to us, and we’re committed to making this right for you. Please keep an eye out for our response, and we hope to resolve this matter quickly.
Thank you for your patience, and we hope to improve your experience moving forward!
Best regards,
The Phoenix Gravity team
Great add on as it makes it more convenient to see how much water is left in the chamber. The only disappointment was that the actual tap handle is made of plastic as opposed to the original tap which is stainless steel. Stainless steel makes it looks smarter. Otherwise happy with the product.
Hi Miroslava!
Thank you so much for your great review! We're glad to hear that the add-on has made it more convenient for you to check the water level in the chamber. Your satisfaction with the overall product truly means a lot to us.
Just to clarify, the tap handle is actually made of Noryl, a completely safe and durable material.
We appreciate your feedback and are always working to improve our products for customers like you. Thanks again for sharing your thoughts!
Best regards,
The Phoenix Gravity team
Really Love the Phoenix water filter system! It is beautiful, easy to use, has a great metal spigot that does not leak, and Phoenix has great customer service!
Charan Singh really came through and helped me to receive a 20% discount on purchasing extra water filters even though the coupon came in after I had already purchased two extra filters. I have never seen this level of customer service before! He worked for me with his manager to my benefit which really made my wife happy :) Great customer service!
I was considering purchasing a similar but different model from a manufacturer out of Ireland which cost over 100 Euros more and came with a cheap plastic spigot which leaked per their reviews.
So glad I kept searching by requesting to see more search results as I truly love my beautiful stainless steel Phoenix Gravity water filter system!
Dear Miroslava,
Thank you for your exceptional 5-star review.
We are truly delighted to learn how satisfied you are with your Phoenix Gravity Water Filter system and the Vision Tap – Stainless Steel. It is especially rewarding to know that you value the design, ease of use, and the quality of the stainless steel spigot.
We sincerely appreciate your kind comments regarding our customer service. Your feedback about Charan Singh’s assistance will be shared with both him and the management team. We are committed to ensuring our customers receive fair and supportive service, and we are pleased that this experience met your expectations.
We are also grateful that you chose Phoenix after carefully comparing alternative options. Providing premium-quality materials, reliable performance, and long-term value remains our priority.
Thank you once again for your trust and recommendation.
Warm Regards,
Phoenix Gravity Water Filters Team
First time of using - not saying everything went 100% and was me being a bit unsure but I know this will be done so much better and quicker next time. Yes product is great
Dear June,
Thank you for your kind words!
We're glad you love the product and look forward to helping you even more smoothly next time.
Thanks for choosing Phoenix Gravity Water Filters UK!
Best Regards,
Phoenix Gravity Customer Support Team
Drinking so much more water now! Tastes great!
Hi Helen Fletcher,
We're thrilled to hear you're enjoying the water and the taste. Thanks for sharing your positive experience! If you have any questions or need any assistance, please don't hesitate to contact us. We are happy to help.
Best Regards,
Customer Service Team | Phoenix Gravity Water Filters
+4420 8058 5660
support@phoenixwaterfilters.co.uk
https://phoenixwaterfilters.co.uk
stops the bubbling squeaking sounds!
Hi Tara,
We are thrilled to hear that the Airlock Vent Clips are working well for you!
Thanks for sharing your feedback.
Best Regards,
Phoenix Gravity Customer Support Team
looks better
Hi Tara,
We are glad you think it looks better!
Thanks for your positive feedback.
Best Regards,
Phoenix Gravity Customer Support Team
Pas de problème particulier. La fréquence de renouvellement me paraît un peu rapide 4 mois ?
Plastic handle poor
Dear David,
Thank you for your feedback.
We're sorry to hear about the issue with the handle.
Please contact us directly so we can assist you further and find a solution.
We appreciate your support!
Best Regards,
Rakesh
Customer Support Team
FAQ Setup Your Filter Become An Affiliate
+44 20 8058 5660
support@phoenixwaterfilters.co.uk
www.phoenixwaterfilters.co.uk
Package showed up with the pouches broken open again.
Hi there,
Thank you for bringing this to our attention. We're sorry to hear that your POSTreat FluoRid Refill media arrived with broken pouches again.
We appreciate your patience and understanding, and we're committed to providing a better experience. Thank you for being a valued customer, and we apologize for the inconvenience this has caused.
This refill is a pack of little pebbles. I emptied out the old ones, rinsed the canister out, and put the new pebbles in the container. Simple. You need to run water through the new pebbles for a few minutes before putting it in your water system.
Dear Daniel,
Thank you for your review!
We're glad to hear that the POSTreat FluoRid refill replacement process was straightforward and easy to complete.
We appreciate you taking the time to describe your experience with the installation of POSTreat Steel Fluoride and Arsenic reduction filter elements.
Thank you for choosing our product!
Warm Regards,
Phoenix Customer Care
Phoenix Gravity Water Filters UK
+44 20 8058 5660
✉️ support@phoenixwaterfilters.co.uk
https://phoenixwaterfilters.co.uk
This is the second time ordering the product and when I received it the bags are split open and all in the big bag. It causes a mess. Please either put in a small box to ship so they don’t get crushed and break open or get better individual bags that don’t bust open.
We had previously received a shipment of FluoRid refill in April. But it was shipped in a flimsy thin cardboard envelope. Both packs were split open and beads had filled the envelope. This company replaced the FluoRid, and it was in a box and arrived in good condition. I'm giving it a 5 star because they were good about repacing it.
Dear Daniel,
Thank you for your 5-star review and for taking the time to share your experience.
We sincerely apologize for the condition in which your original FluoRid refill media order arrived. We understand how frustrating that must have been.
We're pleased that our team was able to promptly replace the damaged product and ensure the replacement arrived safely.
Your feedback is greatly appreciated, as it helps us improve our packaging and shipping processes.
Thank you for your patience, understanding, and for giving us the opportunity to make things right.
Warm Regards,
Phoenix Customer Care
Phoenix Gravity Water Filters UK
+44 20 8058 5660
✉️ support@phoenixwaterfilters.co.uk
https://phoenixwaterfilters.co.uk
Works
Dear Marshall,
We are glad to hear the spare hole blockers are working well for you!
Thank You for your feedback.
Best Regards,
Rakesh
Customer Support Team
FAQ Setup Your Filter Become An Affiliate
+44 20 8058 5660
support@phoenixwaterfilters.co.uk
www.phoenixwaterfilters.co.uk
The product is great and I can taste the difference in the water.
But the only part that was the problem was the shipping.
The first packets came damaged and ripped open and I asked for replacements the second replacements were damaged as well.
Maybe a better shipping packaging can be arranged.
It's nice to see the refill media isn't in plastic but the paper packets aren't working.
Dear Billy,
Thank you for taking the time to leave a review. We're glad to hear that our Filter System is working great for you and that you can taste the difference in your water. We apologize for the issues you experienced with the shipping. We will definitely take your feedback into consideration and work on improving our packaging to ensure that your products arrive undamaged. Thank you for choosing our product and we hope you continue to enjoy the benefits of our POSTreat FluoRid refill media.
Warm Regards,
Phoenix Customer Care
Phoenix Gravity Water Filters UK
+44 20 8058 5660
✉️ support@phoenixwaterfilters.co.uk
https://phoenixwaterfilters.co.uk
Esthétique et fiable bonne vision,
Pour repérer le niveau d eau restant.
Bonjour !
Merci d'avoir laissé un avis sur notre Robinet Vision en acier inoxydable.
Nous sommes ravis d'apprendre que vous le trouvez esthétique et fiable.
Nous sommes heureux de savoir que ce produit vous a permis de contrôler facilement le niveau d'eau restant.
Vos commentaires sont précieux et nous espérons continuer à répondre à vos attentes. Excellente journée !
Cordialement,
Équipe du service client | Filtres à eau Phoenix Gravity
+4420 8058 5660
soutien@phoenixwaterfilters.fr
https://phoenixwaterfilters.fr
Great
Dear Lucy,
Thank you for your positive feedback on our POSTreat FluoRid Media Refill!
We are glad to hear that you are satisfied with our product.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Have a great day!
Rakesh
Customer Support Team
FAQ Setup Your Filter Become An Affiliate
+44 20 8058 5660
support@phoenixwaterfilters.co.uk
www.phoenixwaterfilters.co.uk
Pratique pour le niveau.
écoulement a la demande ou en continu selon position du robinet
Bonjour cecile,
Merci d'avoir pris le temps de laisser un avis pour notre Robinet Vision - Acier inoxydable. Nous sommes ravis d'apprendre que vous le trouvez pratique et commode pour ajuster le débit d'eau selon vos besoins. Nous apprécions vos commentaires et espérons que vous continuerez à profiter de notre produit. Faites-nous savoir si vous avez d'autres questions ou préoccupations. Bonne journée !
Cordialement,
Équipe du service client | Filtres à eau Phoenix Gravity
+4420 8058 5660
soutien@phoenixwaterfilters.fr
https://phoenixwaterfilters.fr
J'ai bien reçu et très rapidement, merci. Cependant, je n'ai plus les moyens (petite retraite) de remplacer ce filtre tous les 4 mois. Je le ferai tous les 6 mois, tant pis.
Ayant acheté le Phoenix de 12 litres qui est relativement haut, l’ayant posé sur le support métallique, et moi ne faisant qu’1m60, il était indispensable de rajouter le robinet vision.
Bonjour Isabelle Bastaits,
Merci d'avoir pris le temps de laisser un commentaire sur notre produit, le Robinet Vision en acier inoxydable. Nous sommes ravis que vous ayez trouvé notre produit utile pour votre Phoenix de 12 litres et que notre support métallique ait pu répondre à vos besoins. Nous sommes toujours à l'écoute de nos clients et prenons en compte leurs suggestions pour améliorer nos produits. Nous espérons que vous continuerez à profiter de votre Robinet Vision. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire.
Cordialement,
L'équipe du service client. Filtres à eau Phoenix Gravity
+4420 8058 5660
soutien@phoenixwaterfilters.fr
https://phoenixwaterfilters.fr
I can thoroughly recommend this water filtration system. We have beautiful clear water, which tastes lovely. I feel reassured that the silver lining helps a lot too.
Dear Carole,
Thank you for your kind words and recommendation of our product! We are delighted to hear that you are enjoying the clear and delicious taste of your water. We take pride in providing products that not only enhance the taste of water, but also provide added benefits like the silver lining in our tap. Thank you for choosing us and for taking the time to share your positive experience.
If you ever need any further assistance, we’re always here to help.
Warm Regards
Phoenix Gravity Water Filters Team
support@phoenixwaterfilters.co.uk
https://phoenixwaterfilters.co.uk
