A 100-day trial period is applicable on purchases of water filter systems (Filters with Stainless Steel housings) on Purchases made through our website. To be eligible for a return, the filters must be intact in their original packaging and without damages and dents on the stainless-steel housings. We need to get your return request within the trial period of 100 days to be eligible for a refund or exchange.

For all other products, a standard 30-day return period is applicable. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase made on our website. You can always contact us for any return questions


To start a return, you can contact us at hello@phoenixwaterfilters.co.uk. If your return is accepted, we will give you the instructions on how and where to send your package. Items sent back to us without first questing a return will not be accepted.