FAQ

Configuration et maintenance

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Ne vous inquiétez pas, une eau trouble après l'installation initiale est normale et totalement inoffensive. C'est tout simplement en protégeant la poussière résiduelle du processus de fabrication. Cela peut se produire si les cartouches ne sont pas correctement amorcées - et nous recommandons d'amorcer complètement les cartouches (voir ci-dessus).

S’il n’est pas amorcé, il faudra environ quatre cycles d’eau filtrée pour le nettoyer.

Pour obtenir des instructions complètes d’amorçage, cliquez ici.

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Nous vous recommandons de remplacer vos cartouches de charbon tous les 24 mois. La durée de vie d'un Une paire de cartouches Phoenix Gravity Carbon fait environ 20 000 litres. Si tu veux abonnez-vous pour faire remplacer vos filtres, vous pouvez le faire ici.

Combien de temps dureront les filtres d'élimination du fluorure POSTreat ?

Nos cartouches filtrantes POSTreat sont fabriquées en acier inoxydable 304 et sont conçues pour durent des années - c'est pourquoi nous incluons une garantie de 10 ans sur nos produits.

Le média à l'intérieur de notre média exclusif FluoRid durera 4 000 litres et nécessitera remplacement d'environ 4 à 6 mois.

Nous proposons également un service d'abonnement pour les supports de remplacement - nous nous souviendrons quand ils sont dus, vous n'êtes donc pas obligé de le faire.

Pour remplacer votre média FluoRid, cliquez ici.

Combien de temps durera le FluoRide Media dans le POSTreat ?

La durée de vie d'une paire de filtres d'élimination du fluorure POSTreat peut atteindre 4 000 litres. Il est recommandé de remplacer le média par « FluoRid Media Recharge » tous les 4 à 6 mois.

Pourrai-je assembler mon système et changer mes cartouches moi-même ?

Certainement! Nos systèmes sont conçus pour être extrêmement faciles à assembler et tout dont vous avez besoin sera inclus. Vous pouvez le faire vous-même avec vos mains - il n'y a pas Outils spécialisés, plombiers ou électriciens requis.

Nous incluons des instructions complètes avec chaque unité et nous sommes toujours là pour vous aider. Tu peux

contactez-nous ici.

Mon filtre à eau Phoenix Gravity a de l'eau qui coule entre les parties supérieure et inférieure. Chambers, qu'est-ce que ça veut dire ?

Cela proviendra d’un remplissage excessif du système de filtre à eau. Une utilisation prudente peut aider à prévenir remplissage excessif en vérifiant la quantité d'eau dans la chambre inférieure avant de remplir la chambre supérieure. chambre.

Une fois que vous connaîtrez vos taux d'utilisation, le processus de remplissage passera au second plan. nature!

Nous vendons également un robinet vision qui vous permettra de voir le niveau d'eau de l'extérieur.

Cliquez ici.

À quelle fréquence dois-je changer mes cartouches ?

Filtration

Comment fonctionnent vos filtres ?

We use the highest grade 304 stainless steel, natural coconut carbon, premium ceramic and other natural materials. Plus the mighty force of gravity! Our advanced filtration system removes up to 99.99% of commonly occurring contaminants and retains up to 100% of nutrients.

Click here for more information on how it works.

Que suppriment réellement vos filtres ?

Phoenix Gravity Carbon filters are made from pure coconut shells, which are a sustainable and renewable resource. The carbon in the filters is activated, which means that it has a high surface area and is very porous. This allows it to trap a wide range of contaminants, including chlorine, heavy metals, and other impurities.

Phoenix Gravity Carbon Filters removes microplastics down to 5 microns in size and also eliminates PFAs, Hormones and Pharmaceutical residues from the water Phoenix Gravity Carbon Filters are designed to provide clean, odorless water with a great taste. They do not release any harmful chemicals or by-products into the water, and they are very effective at removing chlorine and other volatile organic compounds A pair of carbon cartridges can filter up to 20,000 liters of water by providing safe and healthy drinking water

Les filtres Phoenix Gravity éliminent-ils les déchets pharmaceutiques résiduels ?

Yes, up to 99.99%! Both our primary Carbon Cartridges and Spirit Cartridges have been independently tested for many Volatile Organic compounds including 1,4- dichlorobenzene, 2-Butanone, Acetone, Allyl Chloride and many more.

For full test results, click here

Vos filtres éliminent-ils le fluorure ?

They certainly can! We’ve designed a specialist fluoride cartridge called the POSTreat to remove over 95% of fluoride from your tap water.

Made from the highest grade stainless steel, it’s completely reusable and refillable, with our POSTreat FluoRid Refill. The POSTtreat can be used in conjunction with primary Carbon Cartridges or [Spirit Cartridges] only.

For full details or to buy the POSTreat, click here. Looking for a refill? Click here

Do the Phoenix Carbon Cartridges remove fluoride

They certainly can! We’ve designed a specialist fluoride cartridge called the POSTreat to remove over 95% of fluoride from your tap water.

Made from the highest grade stainless steel, it’s completely reusable and refillable, with our POSTreat FluoRid Refill. The POSTtreat can be used in conjunction with primary Carbon Cartridges.

For full details or to buy the POSTreat, click here. Looking for a refill? Click here

Do Phoenix Carbon Cartridges eliminate phthalates from water?

While we have not specifically tested for the removal of phthalates, our Phoenix Carbon Cartridges are made with highest grade activated coconut carbon, which is known for its effectiveness in adsorbing phthalates from water. We are constantly improving and testing our filters.

Find the full list of what we remove here.

Do Phoenix Gravity filters remove Estrogen?

While we have not specifically tested for the removal of estrogen, our Phoenix Carbon Filters are made with activated coconut carbon, which is known for its effectiveness in adsorbing estrogen from water. We are constantly improving and testing our filters.

Find the full list of what we remove here.

https://pubmed.ncbi.nlm.nih.gov/22123241/

How do your Gravity Filters and cartridges compare to others?

We are one of the leaders in advanced Gravity Filtration. With over 40 years’ experience of manufacturing in-house, we have complete control over the process and the quality of our filters and cartridges. We are enormously proud of the effort it has taken us to become a leading manufacturer of Gravity Water Filters.

Are your filters as comprehensive as Berkey?

Absolutely! We have run extensive and independent tests on our filters for a variety of microbiological contaminants such as e-coli bacteria, MS2 Phage viruses and chemical contaminants such as Lead, chlorine, chromium, Volatile organic compounds and 100 more.

What’s more, with over 40 years’ experience of in-house manufacturing - we’re one of the leading global manufacturers of stainless steel gravity filtration systems. We also have complete control over the process and the quality of our filters and cartridges. We are enormously proud of the effort it has taken us to become the world’s leading manufacturer of Gravity Water Filters.

For more details, click here

Do Phoenix Gravity Filters lower the TDS?

TDS stands for Total Dissolved Solids and is measured in parts per million (ppm) or parts per billion (ppb). It’s a measure of the water’s organic and inorganic content including minerals and nutrients.

Natural water will have a TDS reading from minerals and nutrients picked up from the rocks and ground it flows through. It’s generally accepted that 300 ppm is a good mineral content. We purposely do not bring our TDS to zero, because we’re all about preserving the natural vitamins and minerals your body needs

What is inside the Cartridge box?

Phoenix Gravity Carbon Filtrers includes the following accessories, 1) filter cartridges pre-fitted with wingnut and washers 2) Stainless Steel Stap 3) Lid Knob 4) A single spare set of Washers and wingnut in case the existing filter washer and wing nut are damaged or misplaced 5) A spare hole blockers 6) instruction manual

What is the difference between an 8L Eco and an 8 L normal system?

8L Eco differs from the regular system in the water bottle and stainless-steel housing, which does not have the Phoenix brand embossment. Additionally, the polish of the ECO 8Liter housings may display slight variations that could be quite visible from specific lighting angles, and are discounted to compensate for the defect in polishing variation.

Will Phoenix Gravity Filters remove water hardness?

No. Phoenix Carbon Filter Cartridges are designed to remove up to 99.99% of bacteria, viruses, chlorine, lead and over 100 other unwanted substances from your drinking water.

However, it’s important to note Phoenix Gravity Water Filters are not designed to lower water hardness. In fact, many of the natural minerals and nutrients that make the water hard are essential to good health- we want to retain as many as possible! Hardness (and TDS) is measured in ppm, it’s generally accepted that 300 ppm is a good mineral content of water.

Click here for more details on what we remove.

Expédition & retours

Where does Phoenix Gravity ship to?

We currently ship to the UK and all of Europe. We’re working on shipping to more locations.

How much does shipping cost in Europe?

We offer free standard shipping on all Filter Systems and orders over £50 to the UK. Shipping costs outside of the UK will depend on local delivery requirements.

How long does shipping take in Europe?

We work with the best couriers to ensure you receive your products in the quickest, safest way.

How long does UK shipping take?

We deliver within the UK in 2-4 working days. Expedited delivery is available at the checkout for an additional fee

What’s your return and exchange policy?

We'll be able to accept returns initiated within 30 days of purchase. You will be responsible for the safe return of the item, which must arrive in a resealable condition in the original packaging.

Once we accept the return we’ll refund you via the original payment method within 10 working days. We also offer a 100 Day Money-back Guarantee on our complete Gravity Water Filter Systems - see below for more info.

My item has arrived damaged or incorrect, what can I do?

Please send a photograph of your full order including the packaging along with your order number to our support team at support@phoenixwaterfilters.co.uk, and we’ll get back to you as a matter of priority within 24 hours.

Warranty and 100 Day Money-back guarantee

How does the 100-Day Money-Back Guarantee work?

The 100-Day Money Back Guarantee is applicable only to the Phoenix Gravity Systems purchased with the stainless steel housings, via our website. The trial is not applicable for replacement filters and accessories purchased separately. Here’s how it works:

Purchase your Phoenix Gravity Water Filter System via our website. Once it arrives, start using it straight away.
If you don’t fall in love with your Phoenix Gravity System within 100 days of use from the date of delivery, contact our support team to initiate a return. The return must be initiated within 100 days from the date of purchase.
The system must be returned complete with all original parts and packaging. The stainless steel housing should not be dented or otherwise damaged. The filter cartridges must not be cracked or damaged upon our receipt of the return.
Upon safe receipt of the system and inspection of condition, we will be in touch to initiate a full refund to your original payment method. This process may take up to 10 business days to complete.

Is the 100-day return policy valid if I order from Amazon?

No. Your Phoenix Gravity Filter system must be purchased via our website to qualify for our 100-day money back guarantee.

How does the warranty work?

We offer a 10 year warranty for our Stainless Steel Gravity Water Filter system housings. They’re made to last, so you’re protected against any defects in material and workmanship.

We offer a 1 year warranty on Phoenix Gravity Stainless Steel Tap and Carbon Cartridges. You’re protected against any defects in material and workmanship.

We offer a 6 month warranty on all other parts and accessories. You’re protected against any defects in material and workmanship.

For full T&Cs, click here.

Votre compte et vos abonnements

Can I get a subscription on my cartridges?

Yes, we offer a subscription to replace your cartridges to save you time and headspace.

How do I make changes to my subscription?

Your subscription can be amended and updated from your Phoenix Gravity Account. Once you’ve logged into your account, click on subscriptions to make any changes.

If you need any further help, please don’t hesitate to contact us.

Can I skip or cancel my subscription?

Yes, you can make changes to frequency or cancel your subscription at any time.

Please note that cancelling your subscription will forfeit any special pricing on your subscription, so if you wish to re-subscribe after canceling, you may not be able to recover the same special pricing you had previously.