Great water filter, I know now that I am drinking the cleanest water. Goodness knows what chemicals goes into our tap water.💧My tea tastes better🫖☕️
It’s is an excellent product, water is amazing clear and nice to drink, things to consider.
- preparing and setting everything up took a lot longer than expected and the guidance wasn’t very clear in pictures or videos.
- the additional fluoride filter takes up space in the lower chamber and I would have got the next size up if I realised.
-the tap position means it doesn’t drain all the water. I have to tip the unit slightly at an angle.
I received the Phonix water filter and was very excited to try it. However, from the beginning, the water had a slimy and bitter taste. I emailed customer service three times (5 months ago) but have not received a response yet. I also tried to call them, but I couldn’t find a number, and the one I managed to locate went unanswered. I would say their customer service has been terrible with no replies at all.
I continued to use the filter, hoping that the taste would improve because it was new. While the taste did get somewhat better, I’m still unsure if it worked as advertised. Ultimately, the taste remains similar to tap water, so it’s not a good experience for us.
The Teak Wood Stand is an added bonus to the water filter. It elevates it both practically and aesthetically,
Dear Sandra,
Thank you for the fantastic 5-star review.
We’re so pleased to hear that you’re enjoying the Teak Wood Stand and that it adds both practical value and aesthetic appeal to your Phoenix Gravity Water Filter. It’s great to know it has enhanced your overall experience.
Thank you for choosing Phoenix Gravity. Your satisfaction truly means a lot to us, and we’re always here if you need any assistance.
Kind Regards
Phoenix Gravity Water Filters Team
I have had filter jugs for some years but the Phoenix Gravity Water Filter is ideal for my requirements and easy to assemble. The resulting water is SILKY to drink. I am so pleased with my purchase.
Dear Sandra,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that the Phoenix Gravity Water Filter is ideal for your needs and that you found it easy to assemble. Describing the water as “silky” truly makes our day, this is exactly the experience we aim to deliver.
We sincerely appreciate your support. You are a valued customer, and your satisfaction means a great deal to us.
Kind Regards
Phoenix Gravity Water Filters Team
Very happy with it all. Some problems with the delivery but great customer care from Phoenix. Water tastes clean and clear; the urn is rather handsome. Should have done it years ago.
Dear Andrew,
Thank you so much for your fantastic 5-star review.
We’re truly happy to hear that you’re very satisfied with your Phoenix Gravity Water Filter. While we apologize for the initial delivery issues, we’re glad our customer care team was able to support you effectively. You are a valued customer, and your satisfaction means everything to us.
Kind Regards
Phoenix Gravity Water Filters Team
At last someone cares about our polluted water and doing something about it. It's a beautiful substantial well made water filter which is easy to put together when instructions are followed. Would highly recommend this product. Thank you
Hi there,
Thank you so much for your wonderful 5-star review.
We truly appreciate your kind words and your support. It means a great deal to us to know that you value our efforts in addressing water quality concerns. We’re delighted to hear that you find the Phoenix Gravity Water Filter well made, easy to assemble, and effective.
Your recommendation is incredibly important to us.
Kind Regards
Phoenix Gravity Water Filters Team
Deliciously fresh water, couldn't be happier!
Dear Sasha,
Thank you so much for your wonderful 5-star review.We’re delighted to hear that you’re enjoying deliciously fresh water and that you couldn’t be happier with your Phoenix Gravity Water Filter. Your satisfaction truly means a lot to us.
Kind Regards
Phoenix Gravity Water Filters Team
Perfick absolutely thank you
Dear Rick,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your experience. Your support truly means a lot to us. Please don’t hesitate to reach out if we can assist you in the future.
Kind regards,
Phoenix Gravity Water Filters Team
Amazing fresh tasting water. The confidence in knowing its better than what comes out of your tap!!
99.99% contaminants removed
100 day money back guarantee
Free delivery over £99































